What is your MOQ?
One 20GP container per grade, about 18 tonnes for tube paper and 20 – 25 tonnes for reel goods. For a first trial order we can accept a smaller mixed trial — ask and we will quote it.
Can I get a free sample?
Yes. Samples up to 5 kg are free of charge and leave within 3 working days. You pay the courier, or we ship collect on your DHL / FedEx account.
How do you prevent moisture damage in transit?
PE inner lining plus moisture-proof kraft wrap on every roll, desiccant bags for humid destinations, and a steel-strapped pallet with edge protectors. Moisture content is measured and recorded before loading.
What dimension tolerance can you actually hold?
For tube paper, ±0.2 mm ID is standard and covers most tubes; ±0.05 mm is available for JP, KR and EU customers on selected grades. For reel goods, width ±2 mm on tube paper and ±3 mm on containerboard. Anything tighter must be confirmed before order because it slows the line.
What payment terms do you accept?
30% T/T deposit with the balance against copy of B/L; L/C at sight for larger orders. Terms are negotiable once we have an order history together.
Do you do private label / OEM?
Yes, for tissue and hygiene products. Send your artwork and we will handle printing, packing configuration and carton marking. Tooling cost depends on the pack format and is quoted separately.
Which export documents do you provide?
Commercial invoice, packing list, bill of lading, certificate of origin (FORM E for ASEAN, RCEP or CO as required), mill test report, and an EU REACH declaration where applicable.
What is your lead time?
15 – 25 days after deposit for own-production grades, 25 – 35 days for custom widths, tolerances or OEM packing. We confirm the date in writing before you pay the deposit.